At Pop Shop, we carefully inspect every order before it leaves our warehouse. If there's a problem with your order, we'll do our best to make it right.

Damaged, Defective or Incorrect Items

• If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of delivery.
• To help us resolve your claim quickly, please include:
• Your order number.
• Clear photos of the item.
• Photos of the packaging.
• Once approved, we'll arrange a replacement or another suitable resolution at no additional cost.
  

Clothing Exchanges

• We understand that sizing isn't always perfect.
• Clothing items may be exchanged within 7 days of delivery provided that:
• The item is unworn, unused, and unwashed.
• All original tags and packaging are intact.
• The item is in its original condition.
• Exchanges are subject to stock availability.
• If your requested size is unavailable, we'll issue store credit for the value of the returned item, which can be used on any future purchase.

Returns

• Due to the nature of the products we sell, we do not accept returns or offer refunds for change of mind, incorrect purchases, or unwanted items.
• This includes collectibles, figures, toys, trading cards, apparel, accessories, and all other merchandise unless the item is damaged, defective, or incorrect upon delivery.

Non-Returnable Items

• The only items that can be returned or exchanged are apparel which can be exchanged for size.

Need Help?

• If you have any questions about your order, please contact our customer support team at info@popshop.ae. We'll always do our best to find a fair solution.