At Pop Shop, we carefully inspect every order before it leaves our warehouse. If there's a problem with your order, we'll do our best to make it right.

Defective or Incorrect Items

• If you receive an item that is defective, or incorrect, please contact us within 24 hours of delivery.
• To help us resolve your claim quickly, please include:
• Your order number.
• Clear photos of the item.
• Once approved, we'll arrange a replacement or another suitable resolution at no additional cost.
• Please note that minor dents, creases, scuffs, or other cosmetic damage to the product’s original packaging or retail box may occasionally occur during shipping and delivery and are not considered a product defect.
  

Returns

• All sales are final. Due to the nature of the products we sell, we do not accept returns or offer refunds for change of mind, incorrect purchases, or unwanted items.
• This includes collectibles, figures, toys, trading cards, apparel, accessories, and all other merchandise unless the item is damaged, defective, or incorrect upon delivery.

Need Help?

• If you have any questions about your order, please contact our customer support team at info@popshop.ae. We'll always do our best to find a fair solution.