-
You can email us anytime
info@popshop.ae. We try to respond within 24 hours
-
Secure Payments
We only use recognised payment providers and priortise consumer safety
-
Free shipping on all orders above AED 199
UAE shipping
-
Quick delivery
Delivery in 1-3 business days
I would like to speak with the customer service. How can I get in touch?
☎️ Customer Support: We are here to help! You can reach our customer service team anytime.
📧 Email Us: Drop us a line at info@popshop.ae with your questions or order number.
What can I do if my item (or part of it) is damaged?
📦 Our Quality Promise: We work hard to deliver your items without damage.
Defective Items: If you receive an item that is defective, please contact our support team immediately at 📧 info@popshop.ae.
Please note that minor dents, creases, scuffs, or other cosmetic damage to the product’s original packaging or box may occasionally occur during shipping and delivery and are not considered a product defect.
If you receive an incorrect or defective item, Pop Shop will cover the return shipping costs.
For all other eligible returns, return shipping costs are the responsibility of the customer.
Are all products on PopShop.ae officially licensed and authentic?
Yes, every product sold on PopShop.ae is 100% officially licensed and authentic. We source directly from trusted global brands and official distributors including Rock Off, Funko, POP MART, Loungefly, Numskull and Youtooz. From band T-shirts and anime figures to collectible blind boxes and home decor, every item comes with original branding and official packaging. We do not sell counterfeit or unofficial replica products.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery for unused items in their original packaging with tags attached. If you receive a damaged, defective or incorrect item, please contact our support team immediately with your order number and photos. Refunds are processed to the original payment method once the returned item is inspected. Please note that certain items such as blind boxes and opened collectibles may not be eligible for return due to their nature.
How can I stay updated on new arrivals, exclusive drops and restocks?
You can stay updated on new arrivals, limited edition drops and restocks by subscribing to our newsletter, following us on Instagram and checking our New Arrivals collection regularly. We frequently add official merchandise from trending anime, bands, games and movies. Subscribers often get early access to exclusive drops and special discount codes before they are announced publicly.
What payment methods does PopShop.ae accept?
PopShop.ae accepts all major credit and debit cards including Visa and Mastercard. We also support popular digital payment options and cash on delivery where available. All transactions are secured with SSL encryption to protect your payment information. If you experience any issues during checkout or need help with a payment method, please contact our support team before placing your order.