Privacy Policy

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

• Full name
• Email address
• Mobile phone number
• Billing address
• Delivery address
• Account login information
• Date of birth (where voluntarily provided)
• Communication preferences

Order Information

• Order history
• Purchased products
• Delivery preferences
• Order notes
• Transaction details
• Refund or exchange history

Payment Information

Payments are securely processed by our payment partners. Pop Shop does not store your complete debit or credit card details.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Time spent on the website
• Referring website
• Date and time of your visit
• General location based on IP address

This information helps us improve website performance and customer experience.

Cookies

Our website uses cookies and similar technologies. Cookies help us:

• Remember your shopping cart.
• Keep you signed into your account.
• Remember your preferences.
• Improve website performance.
• Measure website traffic.
• Analyse visitor behaviour.
• Deliver relevant advertising.

Most browsers allow cookies to be disabled or removed through browser settings. Please note that disabling cookies may affect certain website features.

How We Use Your Information

Your information may be used to:

• Process and fulfil orders.
• Verify payments.
• Arrange delivery.
• Respond to customer enquiries.
• Manage your account.
• Process exchanges or store credit.
• Prevent fraud.
• Improve our website.
• Analyse customer behaviour.
• Personalise your shopping experience.
• Send important order updates.
• Send promotional communications where you have chosen to receive them.
• Comply with legal obligations.

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send information about:

• New product launches
• Promotions
• Exclusive offers
• Sales events
• Brand announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us. Even if you unsubscribe from marketing communications, we may still send essential service emails relating to your orders or account.

Sharing Your Information

Pop Shop does not sell or rent your personal information. However, we may share information where necessary with trusted third parties including:

• Delivery companies
• Payment processors
• Website hosting providers
• Customer support providers
• Marketing platforms
• Analytics providers
• Fraud prevention services
• Government authorities where required by law

These providers receive only the information reasonably necessary to perform their services.

Payment Processing

Payments are processed securely through approved third-party payment providers. Pop Shop does not have access to your complete payment card details. All payment information is handled in accordance with the security standards of the relevant payment provider.

Analytics

We use analytics tools to better understand how visitors use our website. These tools may collect information such as:

• Pages visited
• Products viewed
• Time spent on pages
• Website navigation
• Device information
• General geographic location

This information helps us improve website performance and customer experience.

Advertising & Remarketing

We may use advertising technologies provided by trusted partners to display relevant advertisements on other websites or social media platforms. These technologies may use cookies or similar technologies to measure advertising performance and improve future campaigns.

You can control many advertising preferences through your browser settings or the settings provided by the relevant advertising platforms.

Data Retention

We retain your information only for as long as reasonably necessary to:

• Complete transactions.
• Provide customer support.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.
• Maintain business records.

When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

Your Rights

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your account details.
• Delete your account.
• Withdraw consent where applicable.
• Opt out of marketing communications.

Certain requests may be declined where we are legally required to retain information.

Protecting Your Information

Pop Shop implements commercially reasonable administrative, technical and organisational safeguards designed to protect your information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

Although we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

International Processing

Some of the service providers used by Pop Shop may process or store information in countries outside the United Arab Emirates. Where this occurs, we take reasonable steps to ensure that your information continues to receive an appropriate level of protection.

Third-Party Websites

Our website may contain links to websites operated by third parties. This Privacy Policy applies only to the Pop Shop website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Pop Shop does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

Business Transfers

If Pop Shop is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when published on this page. The "Last Updated" date at the top of this Policy will indicate when revisions were made. Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

Contact Us & Last Updated

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the contact details available on our Contact Us page. We will make reasonable efforts to respond to your enquiry as soon as possible.